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Returns Policy

Returns

 

If you would like to return your purchase, simply return the item(s) within 30 days of receipt and enclose a copy of your original invoice or complete the returns procedure guide (which you will find enclosed with your order). On receipt of the returned items, we will re-credit the original purchaser’s credit card with a full refund (excluding your original delivery charge). Please allow up to ten working days for the funds to reflect on your account.

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer you a proof of delivery. Please note, Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back to us at Jamm toys.

In accordance with the Consumer Protection (Distance Selling) Regulations 2000, you may cancel your order at any time up to the seventh working day after the day on which you receive your goods. Please inform us at sales@jammtoys.com of your intention.

Such cancellation may be for any reason and you will receive a full refund of the purchase price and any postage you have paid for within a period of 30 days of informing us.

You must take reasonable care of the goods whilst they are in your possession, good must be returned in saleable condition.

In the unlikely event that you receive damaged goods, or an incorrect order, we will refund your money in full. We will provide labels for the return of the items and will arrange collection of them.

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