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FAQs

Q: Do I have to pay for delivery?
A: For orders between 
£1.00 - £24.99 the delivery charge is £2.75 anywhere in the UK covered by the Post Office UK national standard rate.  All items under £24.99 will be sent via Royal mail.
Delivery is Free of charge for orders over £24.99 UK mainland only excluding the following postcodes: 
Scottish Highlands, Postcodes
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-52, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50 Scottish Islands, Postcodes
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
For these postcodes for items over £24.99 there is a £4.95 surcharge.

Q: Are our toys safe?
A: All our toys carry the CE marking and are tested to the highest standards.

Q: Do you ship to the Internationally?
A: Currently we are unable to sell outside of the EU. Please contact us for an international shipping quote sales@jammtoys.com

Q: How do I contact Jammtoys?
A: The best way to contact is via sales@jammtoys.com.

Q: Are there any alternative ways to pay off-line?
A: Yes you can, we take all major credit and debit cards. Please call 01483 201075. Lines are open 9am -5pm Monday-Friday.

Q: Can I cancel or change an order?
A: Yes by all means but you would have to contact us within 24 hours of purchase otherwise this could incur a delivery/re-stocking charge

Q: Do you gift wrap?
A: Unfortunately we are unable to offer a gfit wrapping service at present.
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